Aurora Financial Services, Inc.

• Full-Spectrum Processing
  • Full-Spectrum Processing Enviroment

    Comprehensive End-to-End Solutions

    Aurora has built a system that meets and exceeds industry standards for security, reliability, and excellence. AFS is PCI-DSS Level 1 compliant to provide a secure processing environment.

    We take the extra steps to assure our security by having vulnerability scans done monthly. Our company and process are SAS 70, CMMI and ISO 9001 certified to provide the highest level of data security to our programs.

    AFS can build a program that offers program managers a comprehensive set of functionality and services. These include:

    • Processing Platform Hosting
    • Network and bank approvals
    • Fraud and Risk Management Services
    • Card Fulfillment Services
    • Marketing Material Graphic Design and Production
    • Back-End Support

    • Program Design
    • BIN Management and sponsorship
    • Program Enrollment Service (KYC)
    • Marketing Strategy and Creative Services
    • Plastics Production
    • Custom Reporting

    These options allow AFS to deliver solutions that fulfill our client’s requirements and expectations to provide relevant and useful card programs to consumers.

  • Customer Service

    Inspiring Long-term Loyalty
    

    The core to any program is customer servicing.

    The customer experience is key to assuring cardholders remain your loyal customer. AFS offers customer servicing options to help assure you deliver a program that provides easy to use functionality to stay informed about cardholder accounts. These options are fully integrated with our processing system to assure a smooth interface with your program. The following services are available:

    IVR Systems SMS and email messaging

    Customer Service Live chat

     

    Cardholder Benefits
    

    • Branded with a network logo
    • Easy access to card activity online, via text, and by telephone
    • Alerts
    • Direct deposits
    • Make a payment
    • Setup automatic bill pay
    • Transfer funds
    • Mobile financial management
    • Virtual or Physical Card
    • Immediate funds availability
    • Safe online shopping preventing risks of identity fraud
    • No bank account required
    • Provides convenience and safer than cash
    • Easy access to reports
    • Linked cards for easy and instant transfers
    • Personalized card can serve as second form of ID
    • No interest or late fees payable
  • Customization

    Program Add-on Functionality

    Aurora Financial Systems offers a wide choice for customizable add-on services to help make your program stand out in the marketplace. Use these features to provide feature functionality to your customers and to support your program operations:

    On-line Bill Pay Charge-back Processing Marketing Services Transaction and Balance Alerts Budgeting Tools

    Remittance Rewards Programs Retail Cash Load Third Party Program Benefits Web Design

• Premium Prepaid Cards
  • Cardholder Benefits

    Aurora Financial is a premium debit and payment processing platform.

    We can assist with entering the general spend card market. Our services range from turnkey, off the shelf card programs to fully customized and branded programs.

    Cardholder Benefits

    • Branded with a network logo
    • Easy access to card activity online, via text, and by telephone
    • Alerts
    • Direct deposits
    • Make a payment
    • Setup automatic bill pay
    • Transfer funds
    • Mobile financial management
    • Virtual or Physical Card
    • Safe online shopping preventing risks of identity fraud
    • Provides convenience and safer than cash
    • Easy access to reports
    • Linked cards for easy and instant transfers
    • Personalized card can serve as second form of ID
    • No interest or late fees payable
  • Consumer Prepaid Cards

    General Purpose Reloadable (GPR)

    We provide program management and flexible processing services for personalized and instant issue branded prepaid debit cards. GPR cards are the next generation  solution and are desirable among consumers. They are far superior to carrying cash.

    Aurora is a full-service prepaid card provider assisting Financial Institutions and corporations entering in the general spend card market. Our services range from turnkey, off-the-shelf card programs based on our white label platform, to fully customized programs. General spend cards are re-loadable (fundable) prepaid cards which are purchased at retail locations, via the Internet or through in-bank branches and teller operations.

    
    

    Gift Cards

    An open-loop solution that lets consumers buy what they want, with the freedom to use at their leisure. It offers a more convenient alternative to gift certificates, is safer than cash, and more flexible than single- store cards. 81% of consumers describe prepaid gift cards as an ideal gift. Gift cards are traditionally issued on plastic cards, but are now also widely issued in virtual form for ecommerce. Gift givers will enjoy the convenience of purchasing the prepaid gift card at financial institutions, retail locations or online, in flexible amounts that fit their budget.

    Flexibility is one of the key advantages of a prepaid gift card. Whether customers want to choose a card with a unique design, personalize the card with the recipient’s name, or specify the value of the card, a prepaid gift card offers options. This prepaid product also includes a range of security features, which are designed to protect cardholders from unauthorized purchases if their card is lost or stolen.

    Benefits to Gift Cardholder:

    • Does not limit recipient to specific retailer
    • Convenient
    • Replaced if lost or stolen
    • Eliminates unwanted or returned gifts
    • Card activity and balance information available via Web or IVR

    Benefits to Merchant:

    • Generate incremental revenues
    • Traceable spending data
    • Brand recognition
    • Increase sales
    • Can be sold in pre-denominated or variable amounts
    • Create a new distribution channel
    • Convenience/Speed of transaction
    • A flexible, secure gift

    
    

    Rebate Cards

    Rebate cards are one of the most commonly used forms of prepaid cards in the marketplace today. When a consumer registers for an expensive, long-term service, they are given or sent a card representing a pre-determined value. The cards can be either open-loop (“accepted at Visa or MasterCard locations”) or closed-loop (accepted at a particular store or restaurant chain, entertainment venue, or specific branded locations), and can also be real plastic or virtual cards delivered online and used online. The card branding is a constant reminder to the consumer of the great deal they received from the company offering a rebate card. Unlike paper check or cash rebates, the value stays on the card account until the consumer uses it.

    Aurora offers complete solutions for consumer rebates, from setting up the programs, to account creation and card fulfillment, to transaction processing, and to reporting. Large multinational companies can benefit from our knowledge in tightly integrating with the company’s corporate systems, and providing high quality services during times of extremely high volumes. Different programs can be set up in multiple currencies, and cards can be created in fulfillment centers around the world.

    
    

    Co-branded Financial Institutions

    Consumers are buying prepaid cards to access funds, make purchases and complete payments. Offering prepaid cards can help you stay competitive and meet the growing need of your consumer and business account holders as well as employees.

    You can enter the prepaid card market quickly and easily with Aurora’s turn-key prepaid solutions. Prepaid cards are valuable to your customers or members and can generate revenue for your financial institution.

    When a customer does not qualify for a traditional debit or credit card, you can now provide them a product and service instead of turning them away empty handed. The prepaid debit card is the perfect turn-down solution.

    Account holders will appreciate this valuable financial tool which could help them budget their finances, and provide their families with a strong start to financial responsibility. You can provide them with the peace of mind that comes with using a prepaid debit card.

    
    

    Private Label

    Prepaid Private Label card is an ideal solution for organization’s to offer a payment card service to its customers, but to restrict the acceptance of those cards to specific outlets. Private label cards are cards branded for a specific retailer, independent dealer or manufacturer.

    As a convenient way to offer consumers another way to shop with them, a Private Label card also increases sales and brand awareness with a custom card design. Businesses can also create stronger brand affinity and maximize loyalty. Since this type of program requires its own Bank Identification Number (BIN), it allows the organization or group more control over the program and more opportunities for customization. Moreover, because the cards can feature custom designs and logos, they function as an additional promotional tool.

    Benefits to Businesses

    • Increase cardholder relationships
    • Achieves a high level of data quality
    • Offers innovative payment solutions and technology
    • Creates a supplementary source of revenue
    • Can become a powerful addition to your marketing mix, increase loyalty and brand recognition
  • Corporate Prepaid Cards

    Corporate Payroll

    Prepaid Payroll Card products provide a secure, cost-effective alternative to paper paychecks.

    Payroll cards offer an alternative to printing and mailing paper checks and using them can eliminate the issues surrounding cash payouts. Payroll card programs are ideal for employers, payroll processors and financial institutions providing payroll services. Payroll cards can be offered as a value added service or as an additional feature to core payroll services.

    The payroll card is reloaded with the value of the employee’s wages, allowing the cardholder to use the card at ATM or POS terminals. Save time spent reconciling payroll disbursement while reducing bank processing and wiring fees. Offering the same functionality as direct deposit, cardholders enjoy flexible, immediate, funds access 24 hours a day, with or without a bank account.

    Safe, convenient and reloadable, prepaid Payroll Cards offer an efficient way to pay employees, not to mention a wide range of other benefits they’ll appreciate as well:

    Employee Benefits

    • Instant access to net pay
    • Account information online or by phone
    • Integrates with direct deposit to offer a payment alternative that’s easier and less expensive than checks
    • More convenient, reliable, and secure for any employee without direct deposit
    • Greater security and balance recovery for lost or stolen cards
    • No waiting in line for payroll checks
    • Reduced cost and time. Payroll cards are up to 75% less expensive to issue than checks.
    • Improved relationships. Payroll cards can strengthen employee relationships through easier, faster payments.

    
    

    Corporate Incentive

    Companies are always looking for new, innovative ways to reward valuable employees and attract new customers. With traditional payment methods, these activities can take too much time, be more difficult to maintain, and cost a lot of money. How do you retain key employees? Corporate Incentive Card Program is a simple, effective solution. Loaded by a company using a predetermined amount, the Corporate Incentive card can be issued as a traditional plastic card (for POS and ATM use) or as a virtual card (for ecommerce use only). The flexibility of Aurora can accommodate just about any incentive program in-market while personalizing the reward experience for both the merchant and recipient alike.

    The Value for Corporate Customers

    • Efficiently issue bonuses or commissions
without cutting and distributing checks
    • Able to give employees a reward they value while building loyalty and satisfaction and improving retention
    • Deliver a more enticing consumer promotion tool
    • Streamline program processes and decrease program administration and management costs
    • The card may be co-branded with the company’s name, reinforcing the cardholder’s connection with the reward

    
    

    Corporate Business Travel

    An effective way to streamline travel operations and reduce the traditional hassles and costs of business travel. Travel cards are re-loadable prepaid cards that can be used by consumers the same as cash at millions of retail locations worldwide that accept anywhere debit card is accepted. No need for the cardholder to convert funds into the local currency, and the cards are reloaded using funds from a linked bank account or from credit/debit cards. Most important, prepaid travel cards are safer and more convenient than carrying money or traveler’s checks.

    Company Benefits

    • Reduced-expense reports. Companies can process expense reports at lower cost.
    • Streamlined process, more control. Companies can simplify corporate travel payment processes and control expenses more efficiently.
    • Eliminate out-of-pocket expenses. Employees don’t have to pay any expenses with their own money and submit them for reimbursement.
    • Secure and safe without handing exchange currency while traveling

    
    

    Government Benefits

    A simple way for Federal, state and local government agencies, to streamline processes, reduce payment administration costs and, maintain spending policies when disbursing funds to employees, contractors or recipients of public benefits and/or emergency assistance.

    Agencies can secure funds distribution, streamline operations, decrease paperwork, and enforce spending policies more effectively. We may serve as the prepaid processor for multiple programs at the state and local level. Programs such as:

    • Child Support
    • Unemployment Insurance Benefits
    • Tax Refunds
    • Housing Authority
    • Payroll
    • Temporary Assistance for Needy Families
    • Emergency Disaster Relief
    • Toll Roads
    • Worker’s Compensation
    • Adoption and Foster Care
    • Federal Benefit Payments
    • Limited Use Employee/Guest Travel
    • Social Security
    • Other Government Payments
• Patented Security Technologies
  • The Protection Imperative

    Aurora estimates that fraud losses in the U.S. amounts to billions of dollars.

    These losses affect millions of consumers annually. These are individuals that had fraud committed by a third party using their financial account information. Unfortunately, this trend will continue to grow with the introduction of new smart technologies and consumers need to safeguard themselves in order to protect their assets. Having ToggleGuard™ should be a part of every cardholders peace of mind.

     

     

     

     

    

  • Fraud & ID Theft

    It's important to know the difference between Identity Theft and Identity Fraud.
    

    • Identity theft is the exposure of personal information and typically happens when your personal information is taken by another individual without your explicit permission.
    • Identity fraud is the actual misuse of information for financial gain and occurs when criminals take illegally obtained personal information and make fradulent purchases or withdrawals, create false accounts or modify existing ones, and/or attempt to obtain services such as employment or health care.

    Personally identifiable information such as your Social Security number (SSN), bank or credit card account numbers, passwords, telephone calling card numbers, birth date, name and address can be used by criminals to profit at your expense.

    Your identity can be stolen in many different ways.
    

    • Lost or stolen wallets
    • Receipts from purchases made in a store
    • Stolen information from your home or workplace by a family member, friend, or employee
    • Computer Hacking and Spyware
    • Stolen mail
    • Data breach of records at a business
    • "Dumpster diving"
    • Fraud scams (email, phone or direct mail)

    
    

    How It’s Stolen

    Your identity can be stolen many different ways:

    • Lost or stolen wallets
    • Receipts from purchases made in a store
    • Stolen information from your home or workplace by a family member, friend, or employee
    • Computer Hacking or Spyware
    • Stolen mail
    • Data breach of records at a business
    • “Dumpster diving”
    • Fraud scams (email, phone or direct mail)
    • “Shoulder surfing,” (information obtained by looking over your shoulder)
    • Social networking sites

    
    

    What Thieves Might Do “As You”

    Thieves typically use stolen information to commit financial identity fraud crimes and criminal and government fraud crimes:

    • Access existing checking account to create false checks
    • Change the information on an existing credit card, debit card or online bank account
    • Open new credit or loan accounts
    • Sign-up for new cable TV, Internet, Home phone, cellular phone or energy/utility service
    • Obtain medical services
    • Acquire a state issued Identification Card or Driver License
    • File taxes or obtain a tax refund
    • Give a false identity when arrested or to avoid paying tickets
    • Give false identity to avoid paying IRS Liens or to gain employment
    • Apply for Government services or benefits
    • Rent an apartment or lease a car

    The impact of identity fraud can be time consuming, costly and negatively impact many different areas of your life. If fraud ever happens, work through your bank, credit union or protection services provider to report problems immediately and begin resolving the problem.

  • ToggleGUARD™
    

    Putting Cardholders in Control

    This patented technology puts cardholders in control by giving them the power to approve transactions before they are authorized. Cards offered with ToggleGUARD provide a proactive way to fight fraud by leveraging text capable cell phone technology.

    Cards are inactive until the cardholder turns on (Toggles) the card to make a purchase. This can be done before the card is swiped by sending a coded text message.

    If the card is off during authorization, the transaction is rejected. The cardholder receives the transaction detail via a text message, which they must respond with an “ON” request to activate the card.

    If it is an unknown transaction the transaction will continue to be declined as the card is still in the “OFF” position. The cardholder will have all the transaction details to follow up with Customer Support or the appropriate authorities. Through these text alerts fraud can be detected and stopped.

     

    

  • How It Works - Step By Step

    ToggleGUARD™ is so convenient and easy to use.

    The technology operates completely within the SMS TEXTING functionality of a cardholder’s existing cell phone. There is nothing new to learn! Approve your legitimate charges or SEE and STOP fraudulent charges. Secure transactions made easy!

    1

    Card is “inactive”, Merchant transaction prompts SMS alert

    2

    Text “On” to ToggleGUARD™

    3

    Card is now “active”, & ready to use. Once transactions are completed, ToggleGUARD will turn the card back off for you.

    5

    Card is once again “inactive”, safe and secure

    6

    Text “Bal” to ToggleGUARD™

    7

    Presto! Here’s your updated balance!
  • How It Works - Visual
    
    
    

    
    
    

    
    
    

Completely secure, cost effective, and easy to implement, payment processing solutions. Contact us!

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